Shipping & Return Policy

Shipping Policies

DOD Tech Canada products are shipped worldwide via UPS, Fedex, Fedex, or CanadaPost postal service by request. Actual rates are determined by the the total weight of your items and destination (Except for Flat-rate shipping option, where applicable). International shipments (With mailing address located outside of Canada or United States) may be charged an additional 3% which will be added to the final charge, which is calculated to the order total. DOD Tech Canada is not responsible for lost or stolen packages. Insurance on all packages is optional at an additional charge and must be requested by the customer at the time of ordering. All orders usually go out the same or next day unless the item is out of stock or on backorder. Parts damaged in shipment are the responsibility of DOD Tech Canada, and a claim will be filed. If your ordered product(s), are damaged during shipment, you must contact us so we can file a claim within 48 hours ofreceipt of shipment. Packages damaged in shipment must be saved along with packing material until carrier can inspect the package.

Return Policies

Warranty claims, product returns, and/or incorrect orders or shipments, must be addressed as follows: Opening or installing a product from DOD Tech Canada, you agree to terms and conditions of warranties and policies of DOD Tech Canada. DOD Tech Canada must be notified within 24 hours of receipt of shipment, and prior to installation, of any damages or discrepancies to your shipment. Products will not be accepted for returns after installation, except for warranty issues as stated in our LIMITED WARRANTY. You must have a proof of purchase and be the original purchaser. You MUST contact DOD Tech Canada for a (RMA), Return Merchandise Authorization, number to return any products. To receive return authorization, email: rma@dod-tech.ca and you will be contacted within 24-48 hours. Once approved, you will be issued an RMA number. All returns must be packaged carefully with the RMA clearly marked on outside of package. Our quality department will determine approval/disapproval after close inspection of returned part(s). Customer is liable for product damaged in shipping due to inadequate packaging. DOD Tech Canada is not responsible for freight charges on returns. Shipment will be rejected if sent freight collected or approved warranted items will be replaced immediately with the same merchandise, or similar item of our choice. Items returned that were abused will have to be approved by our warranty department for exchange. If we no longer carry the item that was returned due to a manufacturer defect, we will send a working comparable new or refurbished item of our choice. Shipping is always non-refundable. All returns for refunds must be requested within 7 days of the actual shipping date. Returns for merchandise store credit will be allowed for up to 30 days of the shipment date, once approved by DOD Tech Canada. Special order items and memory cards including: SD cards, Micro SD cards, CF cards and hard drives are non refundable and will only be exchanged if the item is defective. Purchases made directly from ebay or amazon stores will require a positive feedback by the customers if everything by DOD Tech Canada was attempted before the return/exchange occurred.

Restocking Fee

All returns for refund are subject to a minimum 15% restocking fee. Items purchased with free shipping are subject to a minimum 20% restocking fee or 15% plus the actual cost of shipping, whichever is lowest. Items returned that were used and or abused will have to be approved by our returns department for exchange and a 15%-100% restocking fee could be assessed if the product can not be restocked as brand new. No restocking fee applies on exchanges or store credit if the merchandise has not been used. These fees apply unless the item is defective or damaged, you receive the wrong item, or the fee is prohibited by law.

Missing Item or Damaged Product Fee

A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Contact Us

Tech Support Email: tech-support@dod-tech.ca
Warranty Email: RMA@dod-tech.ca
Phone: 1-888-866-8993

Corporate Headquarters:
DOD Tech Canada
80 West Beaver Creek Road – Unit #3
Richmond Hill, ON L4B 1H3
Canada
 

Last updated: 07/31/2013